- Google removed the Paytm app from the Play Store earlier in the day.
- It’s one of the largest mobile payment platforms in India.
- Paytm claims Google’s flouted competition rules.
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Update: September 18, 2020 (11:30 AM ET): The main Paytm payments app is now back on the Google Play Store. However, the Paytm First Games app is still down. One97 Communications — the company that owns Paytm — has now hit back at Google. It claims (via Bloomberg) that Google violated competition rules by removing Paytm from the Play Store.
“They have all the levers and can decide which app can be brought down and when. How is that not a problem?” Madhur Deora, President, One97 Communications told Bloomberg. “You’ve got a player which regulates India’s digital ecosystem while competing with many companies in the same ecosystem,” he added.
Original article: September 18, 2020 (5:58 AM ET): Google has pulled the Paytm app from the Play Store citing policy violations. The mobile payments app can no longer be downloaded from the Google Play Store, but if you already have it, it should work just fine.
Paytm is one of India’s most popular, if not the biggest, online payments and money transfer platforms. According to its data, the Paytm app has over 200 million active users, eclipsing the user base of competitors like Google Pay and PhonePe. It’s also the most valued Indian startup with names like Softbank, Berkshire Hathaway, SAIF Partners, and others backing it.
In a blog post released today, Google said that it doesn’t allow online casinos or support any unregulated gambling apps that facilitate sports betting. “This includes if an app leads consumers to an external website that allows them to participate in paid tournaments to win real money or cash prizes, it is a violation of our policies,” the company noted.
The reason for Paytm’s removal?
The Paytm app repeatedly violated these policies, sources familiar with the matter told TechCrunch. The trouble started after Paytm launched a Cricket League Contest on its app that allowed users to win stickers and then exchange them for cash. Even though Google’s own payments app runs similar scratch-and-win promotions, the Paytm app was found to be violating Play Store policies and was booted from it alongside the Paytm First Games app.
Google warned in its blog post that “in the case where there are repeated policy violations, we [Google] may take more serious action which may include terminating Google Play Developer accounts.”
Paytm, meanwhile, has promised that its app will be back very soon. In a tweet, the company assured that “all your money is completely safe and you can continue to enjoy your Paytm app as normal.”
Google has also reportedly asked Disney Plus Hotstar to display a warning before running ads for fantasy sports apps.
The Paytm app has been removed from the Google Play Store for violating policies related to unregulated gambling apps. According to CNBC - TV18, Google had notified the developers by releasing a statement on September 18th regarding this issue. Google said that, “we don’t allow online unregulated gambling apps that facilitate sports betting.” Google also mentioned that the app leads to consumers to an external website that’s allows them to participate in the paid tournaments to win real money/cash prizes.
That being said this might not affect people that have already installed the app on the phones, but will affect the company as google will not be allowing any more new downloads. The app is to stay out of the platform until the developers bring the app into compliance. However if they are any more repeated policy violations, google has decide to take even more serious action which may include terminating google play developer accounts.
The online betting scam
The Enforcement Directorate has discovered an online betting scam that involved Chinese nationals that have used online wallets such as Paytm, Cashfree and Razorpay. It has also frozen Rs 46.96 crore in four bank accounts after raiding 15 locations across Delhi, Gurgoan, Mumbai and Pune after companies were found to be running some illegal online betting apps linked to China. During the course of the search ED in 2019, the accounts of Dokypay Technology Pvt Ltd were mostly found in the HSBC bank.
These accounts have seen a collection of Rs 1,268 crore out of which Rs 300 crore came via Paytm payment gateway and around Rs 600 crore was transferred out via Paytm payment gateway. It has also been found that the locals were hired in order to open these bank accounts with the HSBC bank and then open trade these accounts with online wallets namely Paytm, Cashfree, Razorpay, etc.
Further a network of agents were hired to attract new customers /members, referral codes were then sent privately to invite the new members. These online wallets had lax due to diligent mechanisms and their non-reporting of suspicious transaction to the regulatory authorities helped the accused companies to launch pan India activities. And Paytm app being taken out of the google play store was the result of this situation.
The affect on Paytm First Games
This also comes as a huge blow for Paytm as it was also planning to launch Paytm First Games on the 19th September. Paytm First Games is an Indian Digital payments leader’s platform into the fantasy game segment and had also made Sachin Tendulkar as its brand ambassador. The app had aimed to get over 100 million users during the upcoming Indian Premier League and had planned over 200 live events on the platform over the time range of six months.
Paytm.com
Paytm Response To This
When asked about this decision, the CEO of Paytm Vijay Shekhar said that companies like Facebook and Google have the responsibility to hep the growth of Indian Startups and the ecosystem. He also added that he thought Google was acting like the judge, jury and executioner because it has the power to remove apps from the App store.
Paytm had earlier put out their official statement, in which they stated that they observed google has been using its policies, rules and regulations selectively allowing a few large companies like Paytm First Games to distribute and list their respective Real money gaming apps on play store, without any action, hindrance by google play store and supporting this unfair trade and practices.
The statement also included that FIFS took this matter up and reached out to google to protest against this unfair trade practice. Paytm also has insisted that is a level playing field is not re-establishes , we may be forced to seek any other advice including legal action. Promotion of MPL in times portfolio companies including Cricket Buzz, Gana, MX player has also been stopped. And ended it by saying that they were confident and will be able to convince them to allow all our member apps on the Play Store.
Paytm Sign Up
The Current Situation
Later on in the day, Paytm has successfully managed come back on Google play store as CEO of Paytm Vijay Shekhar, Tweeted saying that 'Thanks everyone for your support! Paytm App is back, live in Play Store. We launched a UPI CashBack campaign this morning. Our app got suspended by Google for this. India, you decide if giving cash back is gambling.